Return Policy | Return or Exchange

 

 RETURN & EXCHANGE POLICY

Merchandise Credit Only | No cash, credit or debit card refunds will be issued.

All sales are final,14 days from delivery date.

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HOLIDAY GIFT RETURN POLICY

Orders placed 1, November 2024 - 24, December 2024

  • All gift return requests deadline: 31, December 2024.
  • Return Deadline: All merchandise returns accepted through 15, January 2025. 
  • Gift returns accepted 26, Dec 2024 - 15, January 2025 will not be subject to the 15% restock fee. A merchandise credit in the form of a digital gift card equal to the value of the returned item will be issued.

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  • Effective April 1, 2021; a 15% restock fee is in effect. This fee is subtracted from the returned item’s total. Designed to offset all bank and shipping costs incurred.
    To ensure proper credit, please include the original or gift receipt. A merchandise store credit/digital gift card for the amount paid for the item(s) returned will be issued minus the 15% restocking fee.

  • Merchandise Exchange: When requesting to exchange to a similar product, such as another size, color, or style, the restock fee does not apply. Fifteen dollars for shipping is the responsibility of the client for the item within the continental United States. All shipping and taxes for international orders are the responsibility of the client.


THE FOLLOWING ITEMS ARE A FINAL SALE AND ARE NOT RETURNABLE


All fur products, such as outerwear, accessories, footwear, and home accents.
Special orders such as items not currently in stock and ordered specifically to complete the request.


Gift cards, digital or physical cards.


All sale items, such as merchandise with a price reduction and priced at .99 is concerned sale/clearance and a final sale.

 

Fine jewelry, all necklaces, earrings, bracelets, and rings.

 

Please note shipping is not refundable.


  • If you believe you have received defective, incorrect, or are missing an item from your order, you must contact us at 203-421-6799 or customerservice@robertsonmadison.com, within two business days of the package’s original delivery.

  • Returns that are not acceptable and considered not resalable, no credit will be issued. All costs from the return are the responsibility of the customer.
    RETURN PROCESS: To return meets, please ensure your items are within the policy period and meets ALL return requirements.


HOW TO RETURN


Submit a return request: Email customerservice@robertsonmadison.com. Please include your full name, order number and reason for return.

 

Return authorization: Once authorized, please ship item or items.

Ship to: Robertson Madison, 69 Wall Street, Madison, CT 06443

Please note: The return process takes 2-3 business days after receipt to our facility. We recommend shipping with insurance and tracking. Robertson Madison is not responsible for packages lost or damaged in transit. Once the return received and processed a notification of store credit is issued in the form of a digital gift card via email.

NEED TO CANCEL YOUR ORDER?
To cancel an order, please call Customer Support, 203-421-6799 within an hour of making the order.